Terms and Conditions

Last Updated: November 8, 2025

1. AGREEMENT TO TERMS

These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Jeff Colonel Teacher ("we," "us," or "our"), concerning your access to and use of our services, including but not limited to GRE tutoring, IELTS coaching, and university application consulting, offered through our website and any related media (collectively, the "Services").

You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms by your continued use of the Services after the date such revised Terms are posted. Continued use after changes constitutes acceptance of the updated Terms.

The Services are intended for users who are at least 18 years old.

2. INTELLECTUAL PROPERTY RIGHTS

2.1 Our Intellectual Property: We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). Our Content and Marks are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws.

2.2 Your Use of the Services: Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use. No part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

2.3 Proprietary Materials. All course materials, study guides, vocabulary lists, practice questions, worksheets, and other educational content provided during or in connection with the Services (the "Course Materials") are our proprietary intellectual property. You may use Course Materials solely for your personal, non-commercial use in connection with the Services. You may not: (a) Share, distribute, sell, or otherwise transfer Course Materials to any third party; (b) Post Course Materials on any public forum, social media platform, or file-sharing service; (c) Use Course Materials to provide tutoring or coaching services to others; (d) Modify, adapt, or create derivative works based on Course Materials. Any unauthorized use of Course Materials constitutes a material breach of these Terms and infringement of our intellectual property rights. Any student found sharing Course Materials may, at our sole discretion, have their access to Services immediately terminated without refund and may be subject to legal action for copyright infringement.

3. TESTIMONIAL AND FEEDBACK LICENSE

3.1 License Grant. By submitting any feedback, review, testimonial, or endorsement (collectively, "Testimonial") to us, whether via email, a form on our Services, or a third-party platform, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, non-exclusive, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Testimonial in any and all media (whether now known or hereafter devised) for our business and marketing purposes. This includes the right to use your name, likeness, and voice as contained in the Testimonial.

3.2 Representation and Warranty. You represent and warrant that you own or have the necessary rights to grant us this license for the Testimonial and that our use of it will not violate any third-party rights or applicable laws.

3.3 Session Recordings and Marketing Use. For quality assurance and marketing purposes, we reserve the right to use anonymized excerpts, screenshots, or recordings from tutoring sessions in our promotional materials. We will not use your name, face, voice, or any personally identifying information in public marketing without your prior written consent. By using the Services, you consent to our use of anonymized content for quality improvement and marketing purposes.

4. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use of the Services will not violate any applicable law or regulation. If the user is under 18, the parent/guardian is the legal contracting party and is responsible for compliance with these Terms.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

5. USER CONDUCT AND PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

  • Circumvent, disable, or otherwise interfere with security-related features of the Services.

  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

  • Use any information obtained from the Services in order to harass, abuse, or harm another person.

  • Use the Services in a manner inconsistent with any applicable laws or regulations.

  • Engage in unauthorized framing of or linking to the Services.

  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Services.

  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

  • Copy or adapt the Services' software, including but not limited to HTML, JavaScript, or other code.

  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email.

6. TECHNOLOGY AND SERVICE DELIVERY

6.1 User's Technical Responsibility. You are solely responsible for obtaining and maintaining all computer hardware, software, and communications equipment needed to access the Services, and for paying all access charges (e.g., internet service provider fees) incurred while using the Services.

6.2 Service Interruptions. We shall not be liable for any delays or interruptions in the Services resulting from your failure to adequately maintain your equipment or internet connection, or from any general service outages or force majeure events beyond our reasonable control.

6.3 Appropriate Learning Environment. You agree to participate in sessions in a private, appropriate setting conducive to learning. You are responsible for your conduct and any background noise or distractions during sessions.

7. SERVICES, FEES, AND PAYMENT

7.1 Service Description: Jeff Colonel Teacher provides online tutoring, coaching, and educational services.

7.2 Fees and Payment: You agree to pay all fees for the Services you purchase at the prices listed on our website in US Dollars (USD). We use third-party payment processors, such as Airwallex and HSBC (the "Payment Processors"), to facilitate transactions. You authorize the applicable Payment Processor to charge your chosen payment method for all amounts due. By making a payment, you agree to the Payment Processors' terms of service and privacy policies. The processing of payments will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to these Terms. We are not responsible for any errors, delays, or fees charged by the Payment Processors. All payment information is handled directly by the Payment Processors in accordance with applicable payment card industry standards. Fees are non-refundable except as explicitly required by applicable law.

7.3 Chargebacks and Payment Disputes. You agree not to initiate any chargeback or payment dispute with your payment provider (including but not limited to credit card issuer or Payment Processor) for any reason. If you have any dispute regarding charges, you agree to contact us directly at jeffcolonelteacher@gmail.com to resolve the matter. If you initiate a chargeback or payment dispute in violation of this section, you agree to pay all fees, costs, and expenses we incur in responding to and resolving such chargeback or dispute, including but not limited to chargeback fees, administrative costs, and reasonable legal fees. If a chargeback is initiated, any unpaid balance becomes immediately due and may be submitted to collections.

7.4 Communications Platforms. We may use third-party platforms such as Zoom, WhatsApp, WeChat, or email for communication and service delivery. You acknowledge that such platforms have their own terms of service and privacy policies, and we are not responsible for any technical issues, security breaches, or data handling by these third-party platforms. You use these platforms at your own risk. We are not responsible for service interruptions or lost sessions caused by third-party platforms (Zoom, WhatsApp, WeChat, email, etc.), including outages, data loss, or access restrictions.

7.5 Currency and Pricing
All fees are quoted and charged in United States Dollars (USD). For customers in regions with local currency restrictions, equivalent local currency amounts may be displayed for reference, but the binding transaction amount will be in USD. You acknowledge that foreign exchange rates and fees may apply from your financial institution."

7.6 Non-transferability. Purchased hours are personal and non-transferable.

8. REFUND, RESCHEDULING, AND NO-SHOW POLICY

8.1 No Refunds. All sales of tutoring packages and services are final. Fees are non-refundable under any circumstances, except as explicitly required by applicable law. By purchasing a service, you acknowledge and agree that you are not entitled to a refund, whether partially or in full, for any reason, including but not limited to dissatisfaction with the service, change in personal circumstances, or failure to utilize the purchased hours within the designated Service Period.

8.2 Rescheduling Policy. You may request to reschedule a scheduled lesson, meeting, or session by providing us with at least forty-eight (48) hours advance notice. We will make reasonable efforts to accommodate rescheduling requests that meet this forty-eight (48)-hour notice requirement, subject to our availability.

8.3 Late Cancellations and Missed Sessions. If you request to reschedule a session with less than forty-eight (48) hours' notice, or if you fail to attend a scheduled session ("No-Show"), the session will be deemed to have been delivered and the corresponding hours will be deducted from your purchased package. No refunds, credits, or make-up sessions will be provided for sessions lost due to late cancellation or no-shows. You are solely responsible for ensuring your availability at the scheduled times.

8.4 Waiver of Cooling-Off Period. To the fullest extent permitted by applicable law, you expressly waive any statutory or regulatory "cooling-off period" or right to cancel after purchase. You acknowledge that Services may begin immediately upon purchase and that you have no right to cancel or obtain a refund once Services have commenced.

9. SERVICE PERIOD AND EXPIRY

9.1 Service Validity: All purchased tutoring packages, including hours and sessions, must be used within ninety (90) days from the date of purchase. This period is referred to as the "Service Period."

9.2 Expiry: Any unused hours or sessions remaining at the end of the 90-day Service Period will be automatically forfeited without entitlement to a refund, credit, or rollover, except as required by applicable law.

9.3 Extensions: Extensions to the Service Period may be granted at our sole discretion, on a case-by-case basis, and only for exceptional circumstances (e.g., documented medical emergency). All requests for extensions must be submitted in writing via email before the Service Period expires.

9.4 Suspension Due to Force Majeure. The Service Period may be suspended (but not extended beyond the initial 90 days) in the event we are unable to provide Services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, or technical failures lasting more than 7 consecutive days. Any such suspension shall be notified to you promptly.

10. TERM AND TERMINATION

These Terms shall remain in full force and effect while you use the Services. We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services to any person for any reason or for no reason, including for breach of any representation, warranty, or covenant contained in these Terms. We may terminate your use of the Services or delete your account at any time, without warning, in our sole discretion.

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1 Governing Law. These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law principles.

11.2 Informal Negotiations. The Parties agree to first attempt to negotiate any dispute, claim, or controversy (each a "Dispute") informally for at least thirty (30) days before initiating arbitration. Such negotiations shall commence upon written notice from one Party to the other.

11.3 Binding Arbitration. If the Parties do not reach an agreed-upon solution within the 30-day period, any Dispute shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Hong Kong. The language to be used in the arbitral proceedings shall be English.

11.4 Restrictions. The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

12. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF.

13. EDUCATIONAL OUTCOMES DISCLAIMER

13.1 No Guarantee of Results. You acknowledge and agree that Jeff Colonel Teacher provides educational coaching and tutoring services. We do not and cannot guarantee any specific outcome, including but not limited to a specific test score, university admission, or scholarship award. Your success depends on a multitude of factors beyond our control, including but not limited to your prior knowledge, effort, dedication, and performance on the day of an exam or in an interview.

13.2 Individual Results Vary. Testimonials or examples of past success are not indicative of future results and do not constitute a warranty or guarantee of your own outcomes.

13.3 No Professional or Legal Advice. All information provided as part of the Services is for educational purposes only. We do not provide legal, immigration, financial, or professional admissions consulting. You are solely responsible for all decisions regarding university applications, submissions, and test registrations.

14. RECORDING OF SESSIONS

14.1 Our Recording. For quality assurance and training purposes, we reserve the right to record online tutoring sessions. We will handle all recorded sessions in accordance with our Privacy Policy.

14.2 Prohibition on Client Recording. You are strictly prohibited from recording, copying, or reproducing any portion of the tutoring sessions in any form (audio, video, screenshot, etc.) without our prior express written consent. Any unauthorized recording is a material breach of these Terms and may result in immediate termination of your access to the Services and legal action.

14.3 Consent to Recording. By using the Services, you consent to being recorded during tutoring sessions for quality assurance and training purposes. You acknowledge that recorded sessions may be reviewed internally and used to improve our Services. All recordings are handled in accordance with our Privacy Policy and will not be shared publicly without your explicit written consent.

15. LIMITATIONS OF LIABILITY

15.1 Exclusion of Damages. IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Liability Cap. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD 100), WHICHEVER IS GREATER.

16. LANGUAGE PROFICIENCY REQUIREMENT

16.1 English as Medium of Communication. You acknowledge and agree that all Services, including but not limited to tutoring sessions, written materials, and all communications (email, etc.), are conducted exclusively in the English language.

16.2 User's Responsibility. You are solely responsible for ensuring that you possess the necessary English language proficiency to understand the Services, communicate effectively with the tutor, and comprehend these Terms. We are not liable for any misunderstanding, loss, or damage arising from your lack of proficiency in the English language.

17. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://www.jeffcolonelteacher.com/privacy-policy . By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms.

18. MISCELLANEOUS

18.1 Entire Agreement. These Terms, along with any policies or operating rules we post on the Services, constitute the entire agreement and understanding between you and us. They supersede all prior or contemporaneous oral or written agreements, communications, and proposals between us.

18.2 Severability. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.

18.3 No Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

18.4 No guarantee of availability or schedule. Scheduling is subject to tutor availability. We do not guarantee specific time slots or continuing availability.

19. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) your breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.

20. DMCA and IP Infringement Reporting. If you believe any content on our Services infringes your intellectual property rights, please contact us at jeffcolonelteacher@gmail.com with: (a) description of the copyrighted work; (b) description of where the infringing material is located; (c) your contact information; (d) a statement that you have a good faith belief that the use is not authorized; and (e) a statement that the information is accurate and you are authorized to act on behalf of the owner.

21. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information, please contact us at:


Email: jeffcolonelteacher@gmail.com
Address: 6F, 47 Kam Wa Street, Shau Kei Wan, Hong Kong

Jeff Colonel Teacher
[November 8, 2025]